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Business Environment Consulting
Whether your company is new or established, we are experienced in designing processes that meet your specific needs and help achieve results in the following areas:
Establishing or Modifying Standard Operating Procedures (SOPs)
Employee and Management Relations
Customer Satisfaction Services
Leadership and Organizational Development
Based on your needs and the area you want to focus on, we will come in and asses your current environment and procedures. Determine what has worked for you in the past and what has not. Listed below are some of the observation tools and processes we use:
Workplace Investigations (To include employee surveys and interviews)
Focus Groups for Employees (Determine what they think about the work environment and what input they might have for improving the company or morale)
Employee and Management Coaching
Determine the most effective and productive meetings for your employees and management staff
Focus Groups for Current and Prospective Customers
Conduct Customer Surveys by mail or phone
Mystery Shopping Services (Let us act as a prospective customer in-person or over the phone, and share our experience with you. How are your employees interacting with the public, do you really know?)
Once our assessments are completed, a clear plan is established and presented to help your company achieve goals concerning the work environment, employee satisfaction, productivity, and client satisfaction.
Contact us
today for more information and to discuss your needs. All fees are based on the specific plan you desire.
972.496.5344 Ext.2
1.866.552.5556 Ext. 2
lmr@carpediemstrategies.net